We understand that handing over the keys to your website to a new partner is a significant decision. That's why we've compiled a list of the most common questions we receive from our clients. Our goal is to provide you with all the information you need to make a confident and informed choice.
If you don't find your answer here, please don't hesitate to contact us directly.
Our plan is designed as an all-in-one solution for your website's care. Every subscription includes our full suite of advanced services: proactive maintenance (safe updates, hourly backups), armored security protection (continuous monitoring, firewall), performance and speed optimization, high-priority technical support, technical SEO improvements, weekly reports, and quarterly strategic consultations. For more details, please visit our Features page.
No, we do not provide hosting. We specialize exclusively in managing and caring for websites. Our service complements your current hosting provider, it does not replace it. We work with all major hosting companies to ensure your site operates at its absolute best.
Yes, of course! Our annual plan offers an option to manage two websites under a single account. If you are an agency or a business with more than two sites, we would be happy to provide a custom solution. Contact us to discuss your specific needs.
The process is very simple. After choosing your plan, we will need:
1. Your website's domain name (yourwebsite.com).
2. Administrator account credentials for your website's dashboard (e.g., WordPress). We strongly recommend creating a new, dedicated account for us.
Our team will guide you through the process if you need any assistance.
We start managing your site immediately! Within 24 hours of completing your subscription and providing the required details, we will integrate your site into our monitoring and protection systems. Within 48 hours, you will receive your comprehensive foundation report, which outlines your site's initial status and our action plan.
Absolutely not. Our onboarding process is non-intrusive and does not affect your live site's operation. All scans and integrations are performed in the background. Any significant changes (like updates) are only made after a full backup is taken and tested in a safe environment.
We believe in flexibility. You can cancel your subscription at any time from your control panel. Your subscription will remain active until the end of the current billing cycle (e.g., the end of the month or year), and it will not be renewed thereafter. For more details, please review our Refund Policy.
Yes, completely. We take data privacy and security very seriously. Our operations and policies are designed to be fully compliant with GDPR and other global data protection regulations. You can read more in our Privacy Policy.
Our team is ready to answer all your inquiries.
Contact Support Team