Cancellation & Refund Policy

Cancellation Policy – PLSTOP.COM

IMPERIUM GROUP F.Z.E operates the website https://plstop.com (the “Website”). This policy aims to clarify the notice period for cancellation requests, the conditions under which cancellations are accepted, and the refund process when applicable to digital services.

Scope of the Policy

This policy applies to digital service orders (subscriptions and website management/maintenance plans) purchased through the Website. It forms an integral part of the Terms and Conditions.

Cancellation Window for One-Time Orders

A customer may cancel an order within 24 hours of purchase, provided that no substantial service execution has begun (such as initial setup, inspection, custom work, or use of non-recoverable resources). If substantial work has started, the cancellation may be refused or accepted with a deduction for the completed work.

Subscription Cancellations

Customers may disable automatic renewal at any time from their control panel. The cancellation becomes effective at the end of the current billing cycle. No refunds are issued for the unused period of the active billing cycle.

Conditions for Acceptance of Cancellation

• The request must be received within the specified timeframe.
• The service must not have reached a substantial execution stage.
• There must be no breach of the Terms of Use or misuse of the service.

Cancellation Request Procedure

Requests must be sent from the registered account email to [email protected], including the order/invoice number and the reason for cancellation. Our team will review the request and respond within 3-5 business days.

Refund Process (when applicable)

Upon approval, refunds will be issued to the original payment method. Please allow up to 45 days for the refund transfer to be completed, according to bank or card network procedures. No cash refunds will be provided.

Exceptions and Ineligibility

Refunds are not available for orders where substantial execution has started, or where there is a breach of our Terms and Conditions. Failure to cancel automatic renewal before the renewal date does not qualify for a refund.

Important Notes

This policy does not limit any mandatory rights granted under applicable laws. Any updates to this policy become effective from the date they are published on the Website.